Reviews

Fulfords Estate Agents has 66 reviews

  • 23-Aug-2017
    Customer Experience

    I was in good hands.

    They took care of everything. Kept us up to date with viewers and their thoughts.

    Customer Relations Team 23-Aug-2017

    Thank you for this review. It is wonderful to read that you were kept up to date and the branch handled everything as you would expect. However, if you would like to provide further comments as to how the Fulfords branch in Plymouth could have  made this a 5* review then please email us  at review@countrywide.co.uk. Kind Regards, Sarah

  • 16-Aug-2017
    Customer Experience

    Poor communication

    St Budeaux, Plymouth branch: Service was fine until the estate agent dealing with my sale left the company. I was not informed of this and my emails were being sent to this person, obviously going unanswered. Only when I phoned to ask what was going on was I told that the agent had left. I was not given a new agent or primary contact even then. Mistake made on the paperwork for the sale price, which I would have thought was the most basic part of being an estate agent.

    24-Aug-2017

  • Vivien, Honiton 16-Aug-2017
    Customer Experience

    Thankyou Honiton Team!

    The staff at your Honiton branch did over and above what was expected during a very difficult period when the chain in my sale took longer than it should to complete. During that time I felt supported and knew they were working hard on my behalf. I appreciated the almost daily contact and patience which they gave. Thankyou Honiton!

    Customer Relations Team 17-Aug-2017

    Good Morning, Thank you for this awesome 5* review. We know that the process of selling house can be a stressful time so it's great to see that the personal and straightforward approach taken by Fulfords in Honiton branch were able to support you throughout. Kind Regards, Sarah

  • Valued Customer 11-Aug-2017
    Customer Experience

    poor service

    poor communication between fulford staff - who don't appear to have the skills to trouble shot and resolve issues - not sure why I'm paying an agent's fee as I'm resolving all problems with my property. Constant phone calls and emails from fulfords.

    Customer Care 11-Aug-2017

    Good Morning, We are deeply sorry to see this. It is imperative that all of our customers receive the highest level of service and we would like to extend our sincere apologies for this shortfall in performance. Please be assured that all feedback is taken extremely seriously and we would like to thank you for bringing this to our attention. Many thanks

  • 11-Aug-2017
    Customer Experience

    would use them again

    excellent service, really good people who care.

    Customer Relations Team 11-Aug-2017

    Thank you for this fantastic review and recommendation. I am pleased to read that the Fulfords in Honiton provided you with their proven excellent service. Many Thanks, Sarah

  • Valued Customer 05-Aug-2017
    Customer Experience

    My service feedback with Sales

    there staff and manager were very friendly and comunication was good

    Customer Relations Team 05-Aug-2017

    Thank you for such lovely feedback and I'm please to read that the team were very friendly and you received good communication. If you would like to provide us with further information on how we could have achieved that final star we would be happy to find out at review@countrywide.co.uk.

  • 31-Jul-2017
    Customer Experience

    Helpful

    Friendly helpful staff

    Customer Relations Team 31-Jul-2017

    Thank you for taking the time to leave us this excellent review. I will pass your comment to the team at Fulfords in Plymstock.

  • Valued Customer 30-Jul-2017
    Customer Experience

    My service feedback with Lettings

    The service I experienced was thorough, timely and very professional.

    Customer Care 10-Aug-2017

    Thank you for leaving this review . It is always great to see feedback like this as it confirms to us that we are delivering the  great service we always aim to provide. Thank you again for this 4* review. If there is anything you are dissatisfied with please let us know. Many thanks

  • Valued Customer 27-Jul-2017
    Customer Experience

    My service feedback with Sales

    Very helpful with the sale of our property. Everything went smoothly and we would use them again.

    Customer Relations Team 27-Jul-2017

    Thank you for this great review and recommendation. However if you would like to provide us with more feedback as to how the Fulfords branch of Dawlish could have made this a 5 star review then please email us at review@countrywide.co.uk

  • 26-Jul-2017
    Customer Experience

    Excellent , friendly and very efficient service

    I am very grateful for the tremendous help, support and patience which we have received from Fulfords in the sale of our flat. It has taken some time to find the right place for us to move to but Fulfords have been so understanding and supportive. They have also provided an excellent sales service and have secured a very suitable purchaser. Thank you everyone for your help

    Customer Relations Team 27-Jul-2017

    Really great to read another 5 star review for the Fulfords branch of Teignmouth Estate Agents. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to the team. Kind regards