Valued Customer 16-Nov-2017
Attentive, thorough and highly professional
Attentive, thorough, considerate and highly professional. Our sale was more sensitive than most in that I was pregnaant throughout and feeling fairly sick most days. John Piner from the Tavistock branch couldnâ€™t have been more kind, organising viewings later in the day and always ensuring feedback was clear and accurate. In the end we sold and moved at higher price than planned and within our very tight time frame. We couldnâ€™t be happier and would recommend the Tavistock team above all others ......and we tried a few ! Mr and Mrs CrispCustomer Relations Team 16-Nov-2017
Thank you Mr & Mrs Crisp for your wonderful 5* review of Fulfords in Tavistock. It is brilliant to read that you felt the whole team was attentive, thorough, considerate and highly professional. It was also fantastic to see that the team supported you throughout with viewings, feedback and gaining you the best possible price. Amazing to read that you could not be happier and that you would recommend the team to others! Kind regards, Scott
Paul, Callington 15-Nov-2017
Prompt and efficient, kept informed
Very prompt and efficient service when selling my park home and I was kept informed throughout.Customer Relations Team 16-Nov-2017
Thank you Paul for your amazing 5* review of the dedicated team at Fulfords in Tavistock. It is fantastic to read that you found the team very prompt and efficient when selling your home and that they kept you informed throughout. Kind regards, Scott
Brian Edwards, Dawlish, Devon 11-Nov-2017
Great service great value for money great people (Jazz and Nick at Dawlish)
Very proactive great communication keeping me informed right through the process even confirming info given to me by the conveyancing teamCustomer Relations Team 11-Nov-2017
Thank you Brian for your great 5* review of Jazz, Nick and the team at Fulfords in Dawlish. It is brilliant to read that you found the service great and also value for money. It is wonderful to read that you found the team proactive and were able to keep you informed throughout the process, even with the conveyancing team. Best wishes, Scott.
Valued Customer 10-Nov-2017
Great service from start to finish
The manager, Nicky, was exceptional with our house sale and purchase. She guided us through the process from the start to the end. She gave us invaluable advice and she was able to ensure that the chain progressed. The team members were always very helpful and polite. They are a great group of people and Fulfords are very fortunate to have themCustomer Relations Team 11-Nov-2017
Thank you for sharing with us your 5* experience and review of Nicky and the team at Fulfords in Paignton. It is wonderful to reed that you received great service from start to finish and that the help and advice Nicky provided was invaluable while the team marketed and progressed your sale. Thank you once again for your kind words and best of luck in the future, Scott.
Miss westgate, Plympton 17-Nov-2017
My service feedback with Sales
I viewed a property with fulfords and this was my first experience and not a happy one, the agent didn't know about a garage on the property I had to ask and we had no keys or knowledge of the property they were showing us, so rightfully these were an agent I did not want showing around my house but after alot of convincing from my partner and a deal with fulfords I reluctantly agreed but our house was sold within three days "yay" great news but then apparently the buyer was not in a situation for the mortgage of our property, so the sign came down and we were disappointed in fulfords for not checking this out before putting a sold sign up and then once sold a long and lengthy process till the end of signing which according to my own solicitors was the fault of the buyers solicitors not getting things done asap. I am very disappointed and would not recommend fulfords in the future and would rightfully expect a drop in the fees I have to pay for service I didn't get .Customer Relations Team 04-Nov-2017
Thank you for taking the time to leave us your feedback. Feedback is always important to ourselves as we use it to improve the service delivered at a local level. I was sorry to hear that your buyers solicitor did seem to slow down the progression of your sale I can understand the frustration this will have caused. Regarding the other aspects of service that you have mentioned, I would like to invite you to leave us further feedback at email@example.com. so that we can look further into this, if you wish. Kind regards, Scott
Valued Customer 03-Nov-2017
My service feedback with Lettings
Generally very helpful when dealing with any issues
AverageCustomer Relations Team 03-Nov-2017
Thank you for taking the time to leave us this feedback, I am sorry to hear that you felt the service was average, if you would like to go through this in any more detail please do email me at firstname.lastname@example.org. Kind regards, Sarah.
Valued Customer 02-Nov-2017
Poor costumer service wouldn't recommend
Sadly had a very poor service, with a huge lack of communication being the main problem. Lots of other problems and issues we had along the way but these will be formally written to them.Customer Relations Team 03-Nov-2017
I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. It is great to read that you will be formally writing your concerns. The team will be in touch as soon as your formal complaint is received. If you have further feedback please send us an email at email@example.com. Best wishes, Sarah.
Valued Customer 27-Oct-2017
Good in places, not in others
They usually called back and tried to make the process work. The particulars were revised after we'd pointed out some shortcomings, but other EA's had much better information on the particulars. They re-took the photos to improve the light and angles on their own suggestion. We expected to deal with one point of contact, being Fulfords in Teignmouth, however we received spurious emails from unidentifiable sources, including attachments. these arrived as junk and, because they had attachments from an unknown source, were immediately deleted. We also had weird phone calls from strange people claiming to be Fulfords. The turned out to be something to do with them, but we were not happy with all these different sources of questionsCustomer Relations Team 27-Oct-2017
Thank you very much for taking the time to leave us this feedback. I'm sorry to hear that this was your experience but I do appreciate your comments as these have been passed on to the Senior Management Team to address with the branch. If you would like to discuss this in more detail at all please email us at firstname.lastname@example.org. Kind regards, Sarah.
Dr David Crawford, Exeter 20-Oct-2017
My service feedback with Sales
Very good professional service in all respectsCustomer Relations Team 25-Oct-2017
Thank you Dr Crawford for your wonderful 5* review of Fulfords in Exeter City Centre. I am glad you found the team very professional in all respects. Kind regards, Scott.