Reviews

Fulfords Estate Agents has 74 reviews

  • Valued Customer 19-Jan-2018
    Customer Experience

    I won't use Fulfords again.

    Service given by Ellie Reynolds and Victoria Stockton regarding viewings was very good. However the initial value of £330K was far too high and we learnt subsequently that viewers would have been interested earlier at a lower price. This was not passed on to us until the successful buyers bid in October. I don't think that the original valuation was realistic and I would have expected the agents to pursue lower offers at an earlier stage, but they didn't, or at least if they did they didn't tell us. Also we discovered in July that the house was not on Fulfords or any other website, unless the exact name of the property was typed in, so about 10 weeks was wasted. It is difficult to believe they were making a serious attempt to sell the house if searches by area or location didn't work. When Ellie and Victoria took over the marketing things improved but if Fulfords had done their job properly from the beginning of the sale, (the end of April), we might sold earlier, possibly at a better price. I'm unlikely to be doing a house sale in their area as I live in Rutland, but if I were I would not use Fulfords again.

    Customer Relations Team 20-Jan-2018

    Thank you for taking the time to leave us your feedback. We do always aim to provide a very good level of customer experience and do always aim to achieve the best possible price for our sellers, however, I am sorry to read, that on this occasion, we may not have reached this expectation in your eyes and I would like to apologies for this. We do always forwards feedback such as this to our Retail Performance Directors who will raise your concerns locally with the branch team to help improve the customer experience moving forwards. Therefore, with this in mind, I would like to invite you to leave us further feedback and detail at review@countrywide.co.uk. Kind regards and thank you once again for your feedback and time, Scott.<br />

  • Valued Customer 12-Jan-2018
    Customer Experience

    My service feedback with Sales

    I used the online service with viewing and sold quickly to a purchaser already on their books.

    Customer Relations Team 12-Jan-2018

    Thank you for the great review of the service you received from Fulfords in Dartmouth. I am pleased to read that you were happy with the online service and sold your property quickly. If you would like to provide us further feedback as to how they could have made this a 5 star review, then please email us at review@countrywide.co.uk. Kind regards, Emma.<br />

  • Valued Customer 12-Jan-2018
    Customer Experience

    very poor customer services

    very poor customer services had to call the office ourselves for up dates and contact the buyer to get the sell though and push all parties to complete the sale

    Customer Relations Team 12-Jan-2018

    Thank you for taking the time to leave us your feedback. We do always aim to provide the very best in customer experience and I am sorry if on this occasion our branch team did not meet this goal. We do always aim to understand further our customers experiences and as such I will share with the local Retail Performance Director your feedback to help improve our customer service going forwards. I would also like to invite you to e-mail us further details of your experience to review@countrywide.co.uk. Kind regards, Scott.<br />

  • Sam Shaw, Paignton 12-Jan-2018
    Customer Experience

    Top quality, would recommend.

    The paignton Staff especially Nicky davey was very helpful and proactive throughout the whole process. Very happy with the service I received.

    Customer Relations Team 12-Jan-2018

    Thank you for the great 5 star review of the service you received from Fulfords in Paignton. It is great to read that Nicky and the team were very helpful and proactive throughout the whole process. Kind regards, Emma. <br />

  • Valued Customer 11-Jan-2018
    Customer Experience

    Fulfords great their solicitors not so

    The Estate agents themselves are very good, and I would have given 5*. However Countrywide Solicitors who own Fulfords are truly awful I have never met such a dreadful Solicitors. They dont know what they are doing.They delayed my House sale by 4 weeks. My Advise is use Fulfords but give Countrywide Solicitors a wide berth

    Customer Relations Team 12-Jan-2018

    Thank you for taking the time to leave us your feedback. I am pleased to read that you had a great service from Fulfords in Seaton. I am sorry however, to read that your experience with your solicitors had an effect on your sale. Kind regards, Emma. <br />

  • Valued Customer 02-Jan-2018
    Customer Experience

    My service feedback with Sales

    The sale side of Fulfords was very good. They were proactive and responsive and did a great job of selling my house. I'm very grateful to them for the service they provided.

    Customer Relations Team 02-Jan-2018

    Thank you for this fantastic 5 star review for the Fulfords Estate Agents team in Totnes. I am pleased to read that you found the team effective in providing their proven excellent service. Best wishes, Sarah.<br />

  • 22-Dec-2017
    Customer Experience

    Kathleen was very helpful.

    I was kept up to date during the sale process.

    Customer Relations Team 22-Dec-2017

    Thank you for taking the time to leave us your review of the service you received from Fulfords in Exmouth. It is great to read that you were kept up to date throughout the sale process. If you would like to let us know how the team could have made this a 5 star review, please email review@countrywide.co.uk kind regards, Emma. <br />

  • Valued Customer 15-Dec-2017
    Customer Experience

    Go to another estate agent

    Not very good at all. We were told that 'we will be with you all the way' when we signed up with them. Not at all interested in us only their commission.

    Customer Relations Team 16-Dec-2017

    Thank you for taking the time to leave us your feedback. I am sorry to read that on this occasion we fell short of our usually high level of customer service. We do always aim to use feedback such as yours to learn were we can improve our service and as such I have made your feedback known to the Retail Performance Director for this branch to address locally with the team. If you would like to provide us with any further feedback of your experience, please feel free to e-mail us at review@countrywide.co.uk. Kind regards, Scott.<br />

  • Valued Customer 16-Nov-2017
    Customer Experience

    Attentive, thorough and highly professional

    Attentive, thorough, considerate and highly professional. Our sale was more sensitive than most in that I was pregnaant throughout and feeling fairly sick most days. John Piner from the Tavistock branch couldn’t have been more kind, organising viewings later in the day and always ensuring feedback was clear and accurate. In the end we sold and moved at higher price than planned and within our very tight time frame. We couldn’t be happier and would recommend the Tavistock team above all others ......and we tried a few ! Mr and Mrs Crisp

    Customer Relations Team 16-Nov-2017

    Thank you Mr & Mrs Crisp for your wonderful 5* review of Fulfords in Tavistock. It is brilliant to read that you felt the whole team was attentive, thorough, considerate and highly professional. It was also fantastic to see that the team supported you throughout with viewings, feedback and gaining you the best possible price. Amazing to read that you could not be happier and that you would recommend the team to others! Kind regards, Scott<br />

  • Paul, Callington 15-Nov-2017
    Customer Experience

    Prompt and efficient, kept informed

    Very prompt and efficient service when selling my park home and I was kept informed throughout.

    Customer Relations Team 16-Nov-2017

    Thank you Paul for your amazing 5* review of the dedicated team at Fulfords in Tavistock. It is fantastic to read that you found the team very prompt and efficient when selling your home and that they kept you informed throughout. Kind regards, Scott<br />