Reviews

Fulfords Estate Agents has 73 reviews

  • Miss westgate, Plympton 17-Nov-2017
    Customer Experience

    My service feedback with Sales

    I viewed a property with fulfords and this was my first experience and not a happy one, the agent didn't know about a garage on the property I had to ask and we had no keys or knowledge of the property they were showing us, so rightfully these were an agent I did not want showing around my house but after alot of convincing from my partner and a deal with fulfords I reluctantly agreed but our house was sold within three days "yay" great news but then apparently the buyer was not in a situation for the mortgage of our property, so the sign came down and we were disappointed in fulfords for not checking this out before putting a sold sign up and then once sold a long and lengthy process till the end of signing which according to my own solicitors was the fault of the buyers solicitors not getting things done asap. I am very disappointed and would not recommend fulfords in the future and would rightfully expect a drop in the fees I have to pay for service I didn't get .

    Customer Relations Team 04-Nov-2017

    Thank you for taking the time to leave us your feedback. Feedback is always important to ourselves as we use it to improve the service delivered at a local level. I was sorry to hear that your buyers solicitor did seem to slow down the progression of your sale I can understand the frustration this will have caused. Regarding the other aspects of service that you have mentioned, I would like to invite you to leave us further feedback at review@countrywide.co.uk. so that we can look further into this, if you wish. Kind regards, Scott<br />

  • Mrs Barbara Webber, Plymouth 13-Sep-2017
    Customer Experience

    Responsible ,friendly and informative.

    Very professional and satisfactory service,disposing of Probate property

    Customer Relations Team 14-Sep-2017

    Thank you for your awesome five star review! The team at Fulfords in Plymouth always aim to provide excellent service to their customers and it is great to see that on this occasion, they have again succeeded in their efforts. I'll be sure to pass your comments on to the branch.\nMany thanks,<br />Mike

  • 23-Aug-2017
    Customer Experience

    I was in good hands.

    They took care of everything. Kept us up to date with viewers and their thoughts.

    Customer Relations Team 23-Aug-2017

    Thank you for this review. It is wonderful to read that you were kept up to date and the branch handled everything as you would expect. However, if you would like to provide further comments as to how the Fulfords branch in Plymouth could have  made this a 5* review then please email us  at review@countrywide.co.uk.\nKind Regards,\nSarah<br />

  • 26-Jul-2017
    Customer Experience

    My service feedback with Sales

    Good pre sale advice and brochure. Booking of viewings rather uncoordinated. Patchy communication.

    Customer Relations Team 26-Jul-2017

    Thank you so much for this review. However if you would like to give us further feedback as to how we could have made this a 5 star review experience then please email us at review@countrywide.co.uk<br />

  • paula, plymouth 13-Apr-2017
    Customer Experience

    excellent

    Excellent service 110% work hard to help you in many ways. Without their help my chain would of fell through. Everyone helpful and friendly. Nothing too big or small. Would recommend 😃

    Customer Relations Team 17-Apr-2017

    Thank you for taking the time to leave us this great, 5 star review! We know that moving house can be a stressful time so it's great to see that the personal and straightforward approach taken by the Plymouth branch made this a stress free experience for you.<br />

  • Deborah Cunningham, Pl4 9QA 23-Jan-2017
    Customer Experience

    Good service and helpful staff.

    I found all the staff extremely helpful and there was always someone on hand to answer any queries I had.

    Customer Relations Team 25-Jan-2017

    Thank you for taking the time to leave us this excellent review, it's great to see that the Fulfords team in Plymouth were once again able to provide their proven 5 star service!<br />

  • Catherine, Plymouth 01-Aug-2016
    Customer Experience

    Great overall service

    Helpful, friendly staff who took the time to explain the process to me and who had clearly put thought into marketing my property. They kept me informed throughout the sale, making it as painless as possible. I am very happy with the service I received.

  • Mrs Sally Owens, Woolwell Plymouth 31-May-2016
    Customer Experience

    Professional

    The agent was enthusiastic, confident he could achieve a very good price, knowledgeable and professional.

  • 30-May-2016
    Customer Experience

    Positive experience

    Friendly staff and l had lot's of viewings so they were pushing my property, always kept me up to date with overall performance.

  • 08-Apr-2016
    Customer Experience

    Good

    Good. Helpful.