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Covid-19 Advice & FAQs

For added peace of mind, we thought we’d put together some advice & FAQs which might help to answer your queries or concerns at this difficult time.

Buyer FAQs

  • Have all your offices reopened? Chevron Down IconIcon set Chevron Down

    We have now opened the majority of our High Street branches in England & Scotland with Government guidelines designed to protect our colleagues and customers. Please contact us by telephone or email before visiting to check we are open and that a colleague will be available. Where your preferred office is yet to reopen we are covering appointments remotely. Please remember that you are now required to wear a face covering whilst visiting our offices.  You are able to check-into our offices in England & Wales using the NHS COVID-19 App.  We will also request your details for Track & Trace purposes.

    Our offices in Wales will close from 6pm Friday October 23rd until Monday November 9th as a result of fire break lockdown restrictions introduced by the Welsh Assembly.  

  • Can I still get a mortgage? Chevron Down IconIcon set Chevron Down

    Yes, you can. Please talk to our Mortgage Team about how they can help you, they can conduct an appointment over the telephone and give you all the advice that you need on buying a home. You can contact them initially via e-mail on

  • Can you help find a property to buy? Chevron Down IconIcon set Chevron Down

    Yes - You can access details of available properties on our "Buy" page. For further information on a specific property please contact your local branch.

  • What about viewing property? Chevron Down IconIcon set Chevron Down

    Yes with exception of Wales - Virtual viewings should be used whenever possible to help limit the number of viewings you need to arrange. Prior to the appointment we will provide you with details of how it will be conducted and what is required to help keep everyone safe.

  • What measures have been put in place for viewing properties? Chevron Down IconIcon set Chevron Down

    Booking your appointment

    • Prior to requesting an appointment you should, where possible, have already undertaken a virtual viewing in order to help avoid unnecessary appointments.
    • When making an appointment you will be asked if you or any of your household has shown symptoms of Covid-19 or has tested positive in the last 14 days. If yes then we will not be able to proceed with the appointment.
    • We are unable to provide transport to and from appointments.  

    The Appointment 

    • If anyone is presenting Covid-19 symptoms when we arrive at the property we will be unable to proceed.
    • You are requested to bring hand sanitiser with you and to use it before entering the property and again when you leave.
    • From arrival at the property, a 2m distance should be maintained between all persons. In England only this may be reduced to 1m where absolutely necessary.
    • We will seek to minimise the number of people in the same room at the same time.
    • Please avoid touching door handles, light switches and other surfaces wherever possible.
    • We will aim to limit our time in the property and will answer any questions either outside of the property or over the telephone when we return to the office.
    • Please wear a face covering whilst on the appointment.  We are unable to provide face coverings for you or to dispose of any that you have used on the appointment.    

    We may appear different

    • Our colleague will use hand sanitiser or will request to wash their hands upon arrival at the property; they will do the same before leaving.
    • Our colleague will be wearing a protective face
    • They may carry disinfectant spray with them and may need to use this for keys, their kit or even in some areas of the house if they feel they need to.
  • I’ve put an offer in on a property, what happens now? Chevron Down IconIcon set Chevron Down

    We’re still available to support you with buying your dream house. We will keep you updated with progress via email and phone. If you need something urgently, please contact your branch or click the "Chat with Us" button on the right-hand side and choose the "Urgent Enquiries" menu option. You can also contact your solicitor for updates.

  • Should I put my property purchase on hold at this time? Chevron Down IconIcon set Chevron Down

    There is no reason to put your property purchase on hold at this time, in fact as well as seeing a demand in sales the latest data from Rightmove shows that house prices are largely working in the Sellers favour. We will work with you to ensure that viewings are carried out in a safe way that puts you at ease and protects your property; the safety of all of our customers remains our utmost priority. Our local property experts will always be here to go the extra mile to ensure that your sale is successful.

Read all our FAQ's here

Seller FAQ's

Got a property to sell?

Seller FAQ's

Tenant FAQ's

Are you renting or looking to rent?

Tenant FAQ's

Landlord FAQ's

Do you have a property to let?

Landlord FAQ's

Conveyancing FAQ's

Any legal issues?

Conveyancing FAQ's

Surveying FAQ's

Need to know the condition of a property before you buy?

Surveying FAQ's

Mortgage and Protection FAQ's

Looking for a mortgage?

Mortgage & Protection FAQ's